Privacy Policy

We collect information you provide directly — name, email address, phone number, business name, and payment details — when you apply for wholesale access, create an account, or place an order.

We also collect usage data automatically, including IP address, browser type, pages visited, and actions taken on the platform. This information helps us improve the service and diagnose technical issues.

To process orders and send order confirmations, invoices, and delivery updates.

To manage your account and provide customer support.

To send transactional communications related to your account (password resets, application status, billing).

To improve the platform based on usage patterns and feedback.

We do not sell your personal information to third parties.

Clerk — We use Clerk for authentication and account management. Clerk may store your name, email, and session data. See clerk.com/privacy.

Stripe — Payment processing is handled by Stripe, Inc. Card details are never stored on our servers. See stripe.com/privacy.

Resend — Transactional emails are sent via Resend. Your email address is transmitted to Resend solely for delivery purposes. See resend.com/privacy.

These services operate under their own privacy policies and security standards.

We retain your account information for as long as your account is active. Order records are retained for a minimum of seven years to comply with applicable accounting and tax requirements.

You may request deletion of your account and personal data at any time by emailing privacy@wholesailhub.com. We will fulfill requests within 30 days, subject to legal retention obligations.

You have the right to access, correct, or delete personal information we hold about you.

You may opt out of non-transactional communications at any time via the unsubscribe link in any email or by contacting us directly.

If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA).

We use industry-standard encryption (TLS) for data in transit and follow security best practices for data at rest. Access to personal data is restricted to personnel who require it to operate the platform.

No system is perfectly secure. If you believe your account has been compromised, contact us immediately at privacy@wholesailhub.com.

For privacy-related requests or questions, contact us at privacy@wholesailhub.com.

Wholesail — Los Angeles, CA